HHRMA Hotel Bali – Fivelements Retreat
FIVELEMENTS RETREAT BALI, LOCATED IN MAMBAL, BADUNG, BALI, opened in late 2010 as the first of a new genre of wellness destinations bridging the wisdom of traditional healing cultures with innovative wellness concepts. Fivelements has earned its position as an innovative leader in wellness concept design, retreats and programs, plant-based innovative cuisine, and wellness hospitality worldwide.
We are currently recruiting:
Front Office Manager
Key Responsibilities:
Front Desk Operations:
Manage the day-to-day operations of the front desk, including reservation management, room assignments, and data entry.
Guest Service:
Oversee guest check-ins and check-outs, address guest inquiries and complaints, and ensure a smooth and positive guest experience.
Coordination:
Coordinate with other departments, such as housekeeping, maintenance, and reservations, to ensure smooth operations.
Staff Management:
Recruit, hire, and train front office staff, providing ongoing coaching and feedback.
Supervision and Training:
Manage, train, and supervise front desk staff, including front desk agents and bell-driver staff.
Revenue Management:
Contribute to revenue optimization by understanding occupancy trends, managing room allocations, and implementing strategies to increase revenue.
Reporting:
Prepare daily reports and analyze data to identify trends and areas for improvement.
Compliance:
Ensure adherence to hotel policies and procedures, as well as regulatory requirements.
Required Skill Sets
Technical Skills:
Proficiency in Hotel Systems:
Knowledge of property management systems (PMS) is essential for managing reservations, guest information, and other operational aspects.
Computer Skills:
Good computer literacy and the ability to use Microsoft Office Suite (Word, Excel, PowerPoint) are also important for report generation, communication, and administrative tasks.
Data Entry:
Accurate data entry is crucial for maintaining accurate guest records and financial information.
Financial Literacy:
Understanding basic financial concepts, budgeting, and bookkeeping is important for managing front office finances.
Soft Skills:
Communication Skills:
Excellent verbal and written communication are vital for interacting with guests, staff, and other departments.
Interpersonal Skills:
The ability to build rapport, listen actively, and empathize with guests is key to providing excellent customer service.
Leadership Skills:
Front office managers need to be able to lead and motivate their team, delegate tasks effectively, and create a positive work environment.
Problem-Solving Skills:
They need to be able to quickly assess and resolve guest complaints and other issues efficiently.
Organizational Skills:
Effective organization and time management are essential for managing multiple tasks and ensuring smooth operations.
Customer Service Skills:
Front office managers must be able to handle guest inquiries, address complaints, and provide a positive guest experience.
If this opportunity gets you excited then please send us your letter of “why chose me” and resume with recent photograph to:
kadek.dwiparwati@fivelements.com, cc to deviera.putri@fivelements.org at no later than 30 June 2025
Only shortlisted candidates will be notified for further recruitment processes.