HHRMA Hotel bali – O’Laya Uluwatu
O’Laya Uluwatu is a member of the prestigious Akmani Hotels Group, renowned for its exceptional hospitality and unique guest experiences.
We are seeking a highly motivated and talented individual to join our Preopening Team as a:
- Cluster Director of Rooms
Responsibilities:
- Oversee the daily operations of the Rooms Division department across the cluster of hotels.
- Develop and implement strategies to maximize revenue and occupancy rates.
- Develop and implement operational strategies to optimize room performance and efficiency.
- Ensure exceptional guest service by maintaining high-quality room standards and resolving escalated guest concerns.
- Analyze guest feedback and implement improvements to exceed guest expectations.
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
- Monitor employee and team performance, offering coaching, training, and feedback for improvement.
- Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
- Provide excellent customer service to all guests and inquiries.
- Assist in the planning and execution of special events and promotions.
- Maintain strong relationships with guests and travel partners.
- Analyze market trends and identify opportunities for improvement.
Qualifications:
- 8+ years in hotel operations, with at least 3 years in a cluster or multi-property management role.
- Excellent communication and interpersonal skills, both written and verbal, with strong English proficiency.
- Proven track record of success in leading and managing a team of professionals in areas such as Front Office and Housekeeping.
- Experience managing multiple departments and leading large teams.
- Background in handling guest relations and ensuring high customer satisfaction.
- Familiarity with health and safety regulations and compliance.
- Experience in ensuring high-quality guest experience and addressing complaints.
- Budgeting, forecasting, and cost control.
- Highly motivated, passionate, and confident with a strong work ethic.
- Excellent organizational and time-management skills with meticulous attention to detail.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- A creative and innovative mindset with a passion for the hospitality industry.
- Able to Joint immediately.
Please apply along with your detailed CV, Cover letter and recent photograph no later than 7 February 2025 via email to:
owen.lesmana@akmanihotel.com
Only shortlisted applicants will be contacted for an interview.