HHRMA Hotel Bali – Victoria Uluwatu
Victoria Uluwatu is a brand-new luxury villa, we are building something special — a place where every guest feels cared for, every detail is intentional, and every member of the team has pride in what they do. We believe success happens when we work as one. That means helping each other, being flexible, and staying focused on the guest experience at all times.
This is a luxury villa environment that relies on personal responsibility, initiative, and teamwork. Everyone has their own role, but no one is above stepping in where support is needed. If something needs to be done and you are free — you help. That mindset will define our culture.
In Bali, we understand the importance of structure, respect, and clear roles — especially within the Balinese work culture. At the same time, we encourage honest communication, mutual support between departments, and the idea that each person contributes to something bigger than just their job.
We are excited to announce that The Victoria Uluwatu is preparing for its grand opening, and we are looking for passionate, dedicated individuals to join our pre-opening team. Below are the positions we are currently hiring for:
- Butlers
Key Responsibilities:
- Deliver daily in-villa breakfast, ensuring table setup, presentation, and dietary preferences are executed perfectly
- Provide personalised guest service throughout the day, including luggage assistance, errands, and special requests
- Maintain a discreet and elegant presence while anticipating guest needs before they are voiced
- Execute turn-down service: lighting, music, incense, amenities, and overall mood preparation
- Physically assist the Housekeeping team with cleaning tasks, linen changes, restocking, and villa resets as part of daily responsibilities; not just coordination but full participation
- Prepare and serve beverages, snacks, and light meals when needed
- Support special occasions: set up romantic dinners, celebrations, or custom requests
- Maintain inventory of butler stations and report stock needs
- Assist with in-villa check-ins and check-outs when reception is unavailable
- Keep all in-villa touchpoints guest-ready: umbrellas, sandals, water, robes, and scent elements
- Housekeepers
Key Responsibilities:
- Clean and reset villas daily to luxury standard: bedrooms, bathrooms, living spaces, kitchens (after breakfast)
- Make beds with precision, replace towels and linens, and restock all in-villa amenities
- Ensure bathrooms are spotless, fresh, and well-stocked with supplies
- Deep clean assigned areas weekly: under beds, fans, curtains, light switches, vents
- Track and report damaged or missing items (linens, appliances, furniture)
- Launder towels, linens, and guest items as per instruction; deliver fresh items quickly
- Prepare villas before guest arrival and complete full reset after check-out
- Monitor housekeeping supply levels and request restock in advance
- Coordinate with butlers and guest relations to ensure timing aligns with guest movements
- Assist with decoration setups or special requests (e.g. flower arrangements, birthday prep)
- Maintenance
Key Responsibilities:
- Conduct daily checks on all villa systems: electrical, water, AC, plumbing, lighting, Wi-Fi
- Troubleshoot and repair minor technical issues on the spot (e.g., light replacement, switch repairs, A/C resets)
- Maintain tools and ensure storage areas are clean, organised, and safe
- Work closely with Pool & Garden and Night Supervisors to ensure systems are running smoothly after hours
- Respond quickly to urgent repairs and guest-related issues with professionalism
- Liaise with vendors for specialist repairs (e.g. major electrical, water filtration, appliances)
- Maintain an up-to-date maintenance log for each villa, including issues, fixes, and dates
- Check generator functionality weekly and test backup power systems
- Assist with villa furniture moves, fixture installs, and seasonal adjustments
- Conduct scheduled preventative maintenance and propose long-term fixes to management
- Report any safety hazards or structural concerns immediately to the Operations Manager
- Pool and Garden Staff
Key Responsibilities:
- Perform daily pool inspections in each villa, including checking water level, clarity, temperature, and overall cleanliness
- Test and balance pool chemicals (pH, chlorine, alkalinity); record levels and report any imbalances
- Clean pool surfaces (tiles, edges, filters) and surrounding areas; remove debris, insects, and fallen leaves
- Backwash filters as scheduled and clean baskets and skimmers
- Maintain accurate logs of chemical usage and equipment status
- Report and assist with troubleshooting mechanical issues such as pump malfunctions or filter failures; notify Maintenance Engineer for follow-up
- Ensure all pool equipment (nets, brushes, test kits) is cleaned, well-organized, and stored properly
- Maintain pool pump room; ensure safety, cleanliness, and proper ventilation
- Set up and clean poolside furniture including loungers, umbrellas, and tables each morning and throughout the day
- Sweep, water, trim, and care for all garden areas within and surrounding the villas, including pathways, private gardens, and potted plants
- Replace any damaged or dead plants and report irrigation issues promptly
- Check and adjust outdoor lighting, fountains, and decorative features to ensure full functionality
- Reset outdoor areas after weather disruption (wind, rain) or guest usage
- Security Guard
Key responsibilities
- Monitor and safeguard the property to ensure the safety and security of all guests, staff, and assets. Conduct regular patrols around the villa premises to identify and report any suspicious activity or potential safety hazards.
- Control access to the property by checking and registering visitors, vehicles, and deliveries.
- Respond promptly to alarms, emergencies, or incidents and take appropriate action in accordance with security procedures.
- Maintain accurate records of daily activities, incidents, and reports for management review.
- Assist guests with their needs during nighttime hours, ensuring a safe and welcoming environment.
- Provide support to other departments or team members when needed, fostering smooth villa operations.
- Ensure that the overall condition and environment of Villa Victoria Uluwatu remain secure, orderly, and well-controlled at all times.
Requirements:
- Experienced in the same fields
- Good communication and interpersonal skills
- Demonstrates strong teamwork skills
Applications must be submitted no later than September 30th, 2025 to:
hello@victoriauluwatu.com
Please put subject:
Position – Complete Name
Only shortlisted candidate will be contacted