HHRMA Hotel Bali – O’Laya Uluwatu
O’Laya Uluwatu is a member of the prestigious Akmani Hotels Group, renowned for its exceptional hospitality and unique guest experiences.
We are seeking a highly motivated and talented individual to join our Preopening Team as a :
- Senior Sales Manager – MICE
- Operational Manager.
Responsibilities:
- Develop and implement effective sales and marketing strategies to drive revenue and occupancy. (1)
- Manage all aspects of sales and marketing activities, including lead generation, customer relationship management, and public relations. (1)
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company. (2)
- Develop and implement operational policies and procedures for efficient operations. (2)
- Monitor employee and team performance, offering coaching, training, and feedback for improvement. (2)
- Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. (2)
- Maintain strong relationships with EO, travel agents, tour operators, and other key stakeholders. (1)
- Conduct market research and competitor analysis to identify opportunities for growth. (1)
- Provide excellent customer service to all guests and inquiries. (1,2)
- Manage the resort’s social media presence and online reputation. (1,2)
- Assist in the planning and execution of special events and promotions. (1,2)
Qualifications:
- Minimum 2 years of experience in a similar role within the hospitality industry. (1,2)
- Excellent communication and interpersonal skills, both written and verbal, with strong English proficiency. (1,2)
- Strong sales and negotiation skills with a proven track record of success. (1)
- Proven track record in hotel operations management (e.g., Front Office, Housekeeping, Security). (2)
- Experience managing multiple departments and leading large teams. (2)
- Background in handling guest relations and ensuring high customer satisfaction. (2)
- Familiarity with health and safety regulations and compliance. (2)
- Experience in ensuring high-quality guest experiences and addressing complaints. (2)
- Budgeting, forecasting, and cost control. (1,2)
- Highly motivated, passionate, and confident with a strong work ethic. (1,2)
- Excellent organizational and time-management skills with meticulous attention to detail. (1,2)
- Strong analytical and problem-solving skills. (1,2)
- Ability to work independently and as part of a team. (1,2)
- A creative and innovative mindset with a passion for the hospitality industry. (1,2)
- Able to Joint immediately. (1,2)
Please apply along with your detailed CV, Cover letter and recent photograph no later than 31 January 2025 via email to :
owen.lesmana@akmanihotel.com
Only shortlisted applicants will be contacted for an interview.