HHRMA Hotel Bali – Arna Ocean Lounge & Glamping
ARNA OCEAN LOUNGE & GLAMPING
Location : https://maps.app.goo.gl/DxNr19g8VJr7dfxH6
We are seeking a dedicated and experienced Front Office to join our team in the beautiful island setting of Nusa Ceningan. If you have a passion for hospitality and are ready to contribute to a dynamic environment, we’d love to hear from you.
Job Title: Front Office Staff (Guest Service Agent)
Job Responsibilities:
- Greet and welcome guests upon arrival in a professional and friendly manner.
- Handle guest check-in and check-out processes, including verifying bookings and payments.
- Provide information about hotel facilities, rooms, rates, and services to guests.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Manage phone calls, reservations, and emails, ensuring all communication is handled efficiently.
- Coordinate with housekeeping and other departments to fulfill guest needs and requests.
- Maintain accurate guest records and handle cash and credit card transactions securely.
- Assist in managing room assignments and ensuring smooth room allocation.
- Monitor and ensure lobby area cleanliness and organization at all times.
Requirements:
- Minimum high school diploma (SMK in Hospitality preferred); diploma or bachelor’s degree in hospitality or a related field is a plus.
- At least 1 year of experience in a similar position in a hotel or hospitality environment (fresh graduates are welcome to apply).
- Proficiency in Microsoft Office (Word, Excel) and hotel reservation software (e.g., OPERA, VHP, or similar).
- Strong communication skills in Bahasa Indonesia and English (additional languages are a plus).
- Excellent customer service and interpersonal skills.
- Good organizational and multitasking abilities.
- Willingness to work in shifts, including weekends and holidays.
- Presentable, professional appearance with a positive attitude.
- Willingness to work in Nusa Ceningan Island
Submission deadline : 31 Januari 2025
Please fill the subject with position you apply
Example: FOArna_Name
Email : career@arnabali.com or hrm@arnabali.com