Under impi Management, Amnaya Resort has grown and been firmly established due to our commitment of exceeding guest’s expectations by delivering such exceptional experiences. Moreover, the willingness to go extra miles for the guests is one our priorities because we believe that our guests are part of our extended family.
Cognizant to this fact, Amnaya Resorts Kuta is currently seeking an individual with genuine passion to put personalized service above all else in the most honest and sincere manner to join us as a:
- FRONT OFFICE MANAGER
Position Overview: We are seeking a proactive and dedicated Front Office Manager to be assign at Amnaya Resort Kuta. As the Front Office Manager, you will play a pivotal role in overseeing the day-to-day operations of the Front Desk, ensuring seamless guest experiences, managing complaints effectively, and upholding our commitment to service excellence.
Key Responsibilities:
- Lead and supervise the Front Office team to ensure smooth operations and exceptional guest service.
- Manage guest check-ins/check-outs, reservations, and inquiries promptly and efficiently.
- Handle guest complaints with tact and empathy, ensuring swift resolution to maintain guest satisfaction.
- Train, mentor, and motivate staff to maintain high service standards and professionalism.
- Collaborate with other departments to ensure a coordinated and superior guest experience.
- Monitor and manage room inventory, rates, and occupancy levels.
Requirements:
- Proven experience in a supervisory role/up level within a hotel Front Office environment for at least 8 years.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and reservation systems.
- Commitment to delivering exceptional guest service and resolving issues effectively.
- Bachelor’s degree in Hospitality Management or related field preferred.
- Bakery Sous Chef
We are seeking a talented and experienced Bakery Sous Chef to join our team. As a Bakery Sous Chef, you will play a crucial role in our kitchen operations, leading the bakery team in creating and executing delicious baked goods. The ideal candidate will have a passion for baking, strong leadership skills, and the ability to work efficiently in a fast-paced environment.
Responsibilities:
- Lead the team in planning and creating a diverse range of baked goods and ensuring high quality and consistency.
- Oversee the daily operations of the bakery section, including preparation, baking, and presentation of products.
- Train and supervise bakery staff, ensuring adherence to recipes, techniques, and safety standards.
- Manage inventory and ordering of bakery supplies to maintain optimal stock levels.
- Maintain cleanliness and organization of the bakery area, adhering to sanitation and food safety guidelines.
- Collaborate with Executive chef to develop new recipes and menu items.
Requirements:
- Proven experience working as a Bakery Sous Chef with at least 2 years in a leadership role.
- Strong knowledge of baking techniques, ingredients, and equipment.
- Creative flair and passion for developing innovative and delicious baked goods.
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
- Strong leadership and communication skills, with the ability to motivate and train staff.
- Attention to detail and commitment to upholding high standards of quality and consistency.
Interested candidates are invited to submit a resume with the most recent photograph and cover letter detailing their qualifications and relevant experience to:
hr.kuta@amnayahotel.com by April 14th 2024 the latest.