HHRMA Hotel Bali – Ulu Cliffhouse
Nestled in the breathtaking cliffs of Padang-Padang, Uluwatu, our iconic all-day beach club is renowned as one of the world’s most sought-after destinations—where sun-drenched days turn into unforgettable nights. A haven of elevated experiences, exquisite cuisine, and vibrant energy, we invite passionate talents to be part of our dynamic team.
We are currently seeking a highly skilled and dedicated professional to fill the position below:
GUEST SERVICE AGENT
Key Responsibilities:
- Guest Reception & Check-In/Out
- Greet guests with warmth and professionalism upon arrival and departure.
- Manage check-in and check-out procedures accurately and efficiently.
- Guest Relations & Experience
- Build rapport with guests, anticipate needs, and personalize service.
- Handle guest requests, feedback, and complaints with urgency, empathy, and discretion.
- Promote club services, events, and experiences to enhance guest enjoyment.
- Reservations & Bookings
- Manage table reservations, daybed bookings, and event RSVPs via phone, email, or booking platforms.
- Upsell premium seating and packages when appropriate.
- Communication & Coordination
- Liaise with departments (F&B, Security, Events, etc.) to ensure seamless guest experience.
- Maintain clear and professional communication across all channels (in-person, radio, phone, WhatsApp).
- Guest Data & Reporting
- Accurately maintain guest profiles, preferences, and feedback in the system.
- Support daily reports for guest activity, VIP arrivals, and special occasions.
- Ambassador of the Brand
- Maintain a professional appearance, positive attitude, and brand-appropriate behavior at all times.
- Stay updated on club events, promotions, and local recommendations.
REQUIREMENTS:
- Minimum 1 year experience in a similar role at a 4- or 5-star hotel, resort, or beach club.
- Familiarity with guest service standards in luxury or lifestyle environments.
- Proficient in English (spoken and written); additional languages (e.g., Bahasa Indonesia, French, Mandarin) are a plus.
- Excellent interpersonal and problem-solving skills.
- Confident body language and positive energy.
- Basic knowledge of reservation systems, POS, and Microsoft Office.
- Comfortable using guest communication tools (email, WhatsApp, booking apps).
- Service-minded, friendly, proactive, and calm under pressure.
- High integrity, punctual, and a team player.
- Willing to work shifts, weekends, and public holidays as required.
Send application in writing with educational background, work experience and recent color photo, with subject email NAME – POSITION, example JOVI – Guest Service Agent to:
Human Resources Department
E-mail: hr@ulucliffhouse.com
ONLY SHORTLISTED CANDIDATE WILL BE NOTIFIED