HHRMA Hotel Bali – Premier Umalas Villas
Premier Umalas Villa is currently seeking a Reservation Officer to join our growing team. The ideal candidate is detail-oriented, organized, and passionate about guest service and hospitality.
Key Responsibilities
- Handle guest inquiries via email, phone, and OTA platforms (AirBnB, Expedia, Agoda, Booking.com, Trip.com).
- Manage and update room availability, rates, and promotions in OTA and B2B systems.
- Prepare, confirm, and record all reservation details accurately.
- Coordinate with front office and operations teams regarding arrivals and guest requests.
- Maintain reservation and payment records.
- Respond promptly to guest messages, reviews, and follow-up inquiries.
Qualifications
- Minimum 1 year of experience in reservation or front office (hospitality industry).
- Familiar with OTA systems (e.g., AirBnB, Expedia, Agoda, Booking.com, Trip.com).
- Good communication skills in English, both spoken and written.
- Detail-oriented, disciplined, and able to multitask.
- Familiar with PMS systems such as VHP is an advantage.
- Willing to work from office (Canggu area).
Location : Umalas, Badung, Bali (Jalan Umalas, Nomor 89, Kerobokan Kelod)
Send your CV and recent photograph to:
intan@dhmbali.com
Email Subject: Reservation Staff_Your Name
Only shortlisted candidates will be contacted.
Due date : Desember 1, 2025