HHRMA Hotel Bali – Arna Suites and Ocean Lounge
Job Title: Reservation Staff
Location: Bali, Indonesia
Employment Type: Full-time
Job Description:
We are looking for a dedicated Reservation Staff to join our team based in Bali. The role involves managing customer bookings for meals and transportation services, ensuring smooth coordination between the customers and our service providers, and providing excellent customer service.
Responsibilities:
- Handle incoming reservation requests for meals and transportation through the e-commerce platform.
- Confirm and manage reservations, ensuring accuracy and timely communication with customers.
- Coordinate with internal teams and external service providers to ensure reservations are fulfilled.
- Assist customers with inquiries related to meal options, transportation services, and special requests.
- Maintain up-to-date records of reservations, cancellations, and changes.
- Provide recommendations for meal and transportation options based on customer preferences.
- Ensure excellent customer service at all stages of the reservation process.
- Monitor and follow up on customer feedback to improve the service.
- Assist in troubleshooting and resolving any issues related to bookings or services.
Requirements:
- Proven experience in customer service or reservations (experience in the travel or hospitality industry is a plus).
- Strong communication skills in both English and Indonesian.
- Familiarity with e-commerce platforms or reservation software is preferred.
- Ability to multitask and manage a high volume of reservations.
- Excellent organizational and time-management skills.
- Customer-oriented mindset with a passion for providing top-tier service.
- Knowledge of Bali and local transportation options is a plus.
- Flexible to work weekends and holidays as needed.
Benefits:
- Meals provided during shifts.
- Opportunity to grow in the e-commerce and hospitality sector.
- Work in a dynamic, growing company based in Bali.
Should your meet the requirements above, please send your complete resume and recent photograph to:
Send CV to : hrm@arnabali.com cc : hradmin@arnabali.com
Subject: Name_Position Applied
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