HHRMA Hotel Bali – Amnaya Resort Kuta
Under impi Management, Amnaya Resort has grown and been firmly established due to our commitment of exceeding guest’s expectations by delivering such exceptional experiences. Moreover, the willingness to go extra miles for the guests is one our priorities because we believe that our guests are part of our extended family.
Cognizant to this fact, Amnaya Resorts Kuta is currently seeking an individual with genuine passion to put personalized service above all else in the most honest and sincere manner to join us as a:
- FRONT OFFICE MANAGER
Position Overview: We are seeking a proactive and dedicated Front Office Manager to be assign at Amnaya Resort Kuta. As the Front Office Manager, you will play a pivotal role in overseeing the day-to-day operations of the Front Desk, ensuring seamless guest experiences, managing complaints effectively, and upholding our commitment to service excellence.
Key Responsibilities:
- Lead and supervise the Front Office team to ensure smooth operations and exceptional guest service.
- Manage guest check-ins/check-outs, reservations, and inquiries promptly and efficiently.
- Handle guest complaints with tact and empathy, ensuring swift resolution to maintain guest satisfaction.
- Train, mentor, and motivate staff to maintain high service standards and professionalism.
- Collaborate with other departments to ensure a coordinated and superior guest experience.
- Monitor and manage room inventory, rates, and occupancy levels.
Requirements:
- Proven experience in a supervisory role/up level within a hotel Front Office environment for at least 8 years.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and reservation systems.
- Commitment to delivering exceptional guest service and resolving issues effectively.
- Bachelor’s degree in Hospitality Management or related field preferred.
- GRO SUPERVISOR
Key Responsibilities:
- Supervise the guest relations team, including training, scheduling, and performance management.
- Greet guests upon arrival and ensure a smooth check-in process, providing personalized assistance and addressing any special requests or preferences.
- Act as a liaison between guests and various departments, ensuring prompt resolution of any issues or concerns raised by guests.
- Coordinate special arrangements for VIP guests, including room upgrades, amenities, and personalized services.
- Conduct regular inspections of guest accommodations and public areas to ensure cleanliness, maintenance, and compliance with resort standards.
- Monitor guest feedback and reviews, responding promptly and proactively to guest inquiries, complaints, and suggestions.
- Collaborate with other departments, such as housekeeping, food and beverage, and concierge, to ensure seamless guest experiences.
- Maintain accurate guest records and ensure compliance with data protection regulations.
- Assist with special events, promotions, and guest engagement activities to enhance the overall guest experience.
Qualifications:
- Bachelor’s degree in Hospitality Management or related field preferred.
- Minimum of 4 years of experience in guest relations or hospitality management, preferably in a luxury resort or hotel environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written.
- Exceptional customer service skills, with a genuine desire to exceed guest expectations.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office suite.
Interested candidates are invited to submit a resume with the most recent photograph and cover letter detailing their qualifications and relevant experience to:
hr.kuta@amnayahotel.com by February 29th 2024 the latest.