Discova – PT. Buffalo Tours Indonesia Sanur

HHRMA Hotel Bali – Discova – PT. Buffalo Tours Indonesia

DISCOVA – PT. BUFFALO TOURS INDONESIA NOW HIRING TOUR DESK CONSULTANT

PURPOSE POSITION:

To be knowledgeable on the destinations and provide quality travel arrangements that meet the client’s needs and budget, while exceeding their expectations. To represent DISCOVA as a leading travel service provider within Southeast Asia.

JOB SPESIFICATIONS:

• Meet and greet all guests assigned to you via Extranet.
• Provide customers with all basic destination information and answer questions. Distribute island maps; suggest restaurants and provide destination information to the guests.
• React timely to inquiries and concerns.
• Advice on alternative activities.
• (Hotel Rep) Reconfirm departure dates and timing, confirm via Extranet. If the guests are no show then, by leaving a note.
• Be the first contact for guest in emergency and immediately answer to emergencies and complaints.
• In corporation with Client Experience Executive resolve complaints and issues with guest in the destination.
• Fill in and send incident report to Client Experience Executive, to follow up with sales and overseas agent.
• Facilitate internal feedback for future complaint prevention.
• Actively advice customers on alternative BT products.
• Inform customers about payments, policies, procedures and track progress.
• Discuss DISCOVA products with current and potential clients.
• Maintain detailed records and summaries on all feedback collected.
• Maintain high customer service standards to attract and retain customer.
• Data entry, book keeping, database upkeep, billing, payment processing and other general office work.
• Weekly cash clearance to the office.
• Manage and prioritize tasks.
• Schedule/confirm appointments and manage calendars in system.

SKILLS AND CRITERIA:

• Good attitude, Attention into detail, Maturity, proactive, high responsibility, service-minded, enthusiastic, adaptable/flexible, dynamic, teamwork.
• Experience in the travel, hospitality, service, or tourism industry.
• Experience in business, sales, or marketing.
• Knowledge of English.

PLEASE SEND YOUR CV AT:

Office Address: Jalan Tirta Ening No. 9X, Sanur Denpasar Bali.
Email: hrd.indonesia@discova.com

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