HHRMA Hotel Bali – Discova – PT. Buffalo Tours Indonesia
DISCOVA – PT. BUFFALO TOURS INDONESIA NOW HIRING TOUR DESK CONSULTANT
To be knowledgeable on the destinations and provide quality travel arrangements that meet the client’s needs and budget, while exceeding their expectations. To represent DISCOVA as a leading travel service provider within Southeast Asia.
• Meet and greet all guests assigned to you via Extranet.
• Provide customers with all basic destination information and answer questions. Distribute island maps; suggest restaurants and provide destination information to the guests.
• React timely to inquiries and concerns.
• Advice on alternative activities.
• (Hotel Rep) Reconfirm departure dates and timing, confirm via Extranet. If the guests are no show then, by leaving a note.
• Be the first contact for guest in emergency and immediately answer to emergencies and complaints.
• In corporation with Client Experience Executive resolve complaints and issues with guest in the destination.
• Fill in and send incident report to Client Experience Executive, to follow up with sales and overseas agent.
• Facilitate internal feedback for future complaint prevention.
• Actively advice customers on alternative BT products.
• Inform customers about payments, policies, procedures and track progress.
• Discuss DISCOVA products with current and potential clients.
• Maintain detailed records and summaries on all feedback collected.
• Maintain high customer service standards to attract and retain customer.
• Data entry, book keeping, database upkeep, billing, payment processing and other general office work.
• Weekly cash clearance to the office.
• Manage and prioritize tasks.
• Schedule/confirm appointments and manage calendars in system.
SKILLS AND CRITERIA:
• Good attitude, Attention into detail, Maturity, proactive, high responsibility, service-minded, enthusiastic, adaptable/flexible, dynamic, teamwork.
• Experience in the travel, hospitality, service, or tourism industry.
• Experience in business, sales, or marketing.
• Knowledge of English.
PLEASE SEND YOUR CV AT:
Office Address: Jalan Tirta Ening No. 9X, Sanur Denpasar Bali.