Hugo Boutique Resort Seminyak

HHRMA Hotel Bali – Hugo Boutique Resort

Hugo Boutique Resort located in Seminyak Bali, is on the lookout for the right candidate to fill the position of Operations Manager.

Requirements:

i. Local Female or Male. Age between 25 to 40 years old.
ii. Good education, degree or diploma in Hospitality Management is an asset.
iii. Industry experience as Hotel/Villa Operations Manager for 3-5 years.
iv. Computer knowledge, MS office. Experience in Property Management Software system is desired.
v. Excellent level of commercial awareness.
vi. Excellent revenue management skills with experience of Budgets, P&L and Forecasting.
vii. Highly focused and excellent communication in English (spoken & written).
viii. Strong Leadership skill, tactful, outstanding problem solving abilities.
ix. Work well independently and in a team to share skills, knowledge, resources and networks.
x. Clear thinking and good decision making under pressure.
xi. Superb relational skills.

Duties and Responsibilities:

* Support and work with Resident Manager and all Head of Departments in all aspects of running the premises.
* Ensure the premises are in operative condition as per category of the unit to receive and serve the guests.
* Daily property inspection and maintenance walk through.
* Responsible for monthly and annual property maintenance plan.
* Conduct regular operations team meeting with all HODs – daily/weekly to discuss routine operational matters, feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to Resident Manager and CEO.
* Ensure SOP implementation in all departments and check the same during routine operational checks. CEO’s and Resident Manager’s guidance to be taken wherever required.
* Monitor the purchase requisitions of each department.
* Bi-weekly/Monthly inspecting of the stores to check the stock on hand (quality, stock levels, expiry etc.) with Housekeeping.
* Dealing with Suppliers/Vendors for quality products with Purchasing Department and providing performance assessment of vendors every quarter.
* Inspecting all departments with their HOD for cleanliness, ambience, service readiness, staff grooming and hospitality culture.
* Monitor the co-ordination between all departments for smooth and efficient operations.
* Assessing and reviewing customer satisfaction and service recovery process.
* Meet all HODs to review and train the staff to upkeep the human capital.
* Identifying staff learning needs and assisting with development.
* Provide timely and constructive feedback to all direct reports as and when required.
* Conduct weekly meeting with marketing people for enquiry, follow up and conversion to grow up the business.
* Monitor and maintain operation and overhead cost in order to maintain maximum revenue to the organisation.
* Be available on call 24 hours a day to resolve any urgent problems on emergencies.
* Responsible for the overall management operation of the property.
* Any other duties assigned.

If you think you have the above quality, please email your English CV with a recent colour photograph to:

obsidianhotels@gmail.com. Only selected candidates will be notified.

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