Kumpul Kumpul Villa Seminyak

HHRMA Hotel Bali – Kumpul Kumpul Villa

KUMPUL KUMPUL VILLA SEMINYAK currently have the following job openings

1. Reservation Officer
2. Guest Support Officer

POSITION : RESERVATION OFFICER
Job Responsibilities
1. Answering inquiries from guests, via various channels such as email, phone and other online platforms such as OTAs and Vacation Rental Websites. Inquiries such as villa information, rates, check-in information etc.
2. Processing bookings received from OTAs, Emails and Walk-Ins into the system. Updating allotments in OTAs according to availability. Ensuring channel manager is correct when applicable.
3. Updating / adjusting rates in our system and also OTAs when necessary. Creating seasonal promotions in our system and also OTAs when instructed by management.
4. Six working days a week from 9am to 5pm or 12 noon to 8pm.
Job Requirements
1. Fluency in English language in both oral and written is essential. This position requires daily conversation and interaction with guests, therefore a confident speaker is required.
2. Meticulous, pleasant, outgoing personality. Team player and ability to solve problems efficiently. Female preferred, male are welcomed to apply.
3. Min 2 years of experience in hospitality industry is necessary. Previous job experience that requires conversation and interaction with guests in English (oral & written) such as Guest Relations, Guest Service, Reservation Agent, Reception etc will be considered.
4. Familiarity with hospitality systems (channel manager, OTAs) is appreciated.
5. Indonesian national & currently residing in Bali.

POSITION : GUEST SUPPORT OFFICER
Job Responsibilities
1. Welcoming check-in guests and daily greeting of in-house guests, ensuring their stay is comfortable. Solving any issue that may arise and assisting with guests’ inquiries.
2. Front desk tasks such as
• Paperwork – printing welcome notes, registration forms, notices, feedback forms.
• System – Updating guests’ data in the system such as uploading scanned documents, emails address, etc.
• Transport & Activities – Arranging airport transfer, tours, massages with villa vendors.
• Sending thank you emails after check-out. Requesting feedbacks and online reviews.
• Monthly Reporting and other ad-hoc duties.
3. In charge of maintaining online reviews/ratings in travel sites.
4. Six working days a week from 9am to 5pm or 12 noon to 8pm.
Job Requirements
1. Fluency in English language in both oral and written is essential. This position requires daily conversation and interaction with guests, therefore a confident speaker is required.
2. Meticulous, pleasant, outgoing personality. Team player and ability to solve problems efficiently. Female preferred, male are welcomed to apply.
3. Min 2 years of experience in hospitality industry is necessary. Previous job experience that requires conversation and interaction with guests in English (oral & written) such as Guest Relations, Guest Service, Reservation Agent, Reception etc will be considered.
4. Indonesian national & currently residing in Bali.

How to Apply

Website (preferred) : www.kumpul-kumpul.com/career
Email: villa@kumpul-kumpul.com
Address: Raya Seminyak GG Tamansari No.2
Deadline: 22 December 2019
Please note that only shortlisted candidates will be notified.

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