Capella Ubud – Open in September 2017

HHRMA Hotel Bali – Capella Ubud

Nestled between Ubud’s rainforest, rice paddy fields and the sacred Wos river, Capella Ubud brings the wonders and myths of Bali’s exotic past to life. Inspired by the early European settlers from the 1800s, celebrated architect Bill Bensley conceptualized this tented camp retreat as a tribute to their spirit of adventure. The resort features 22 ultra-luxury tents featuring individual plunge pool, Robata Balinese Grill, Garden speciality dining, Auriga Spa and tented gymnasium.


Job Description

Title:               Human Resources Manager

Division:         Human Resources

Reports to:    General Manager

JOB OVERVIEW

The role is a senior position, responsible for leading and directing the Human Resources team to deliver a comprehensive HR service to the business. In charge of the administration and management of the Human Resources functions; recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of employee relation activities. Provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives.

KEY RELATIONSHIPS

Internal:

General Manager, Executive Committee, Head of Departments and all team members

External:

Contractors, Suppliers and Manpower Authorities

KEY DUTIES

  • Employee relations, including managing absence, disciplinary, grievances and sickness
  • Measuring employee satisfaction and identifying areas that require improvement
  • Performance management: coaching managers on performance management issues and processes
  • Learning and development: providing guidance on development for managers and their teams
  • Training: Implementing the training and development agenda; identify areas that need attention and improvement
  • Recruitment and retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns
  • Reward advice and supporting employees on company benefits
  • Policy and procedures implementation of new HR policies, procedures and processes
  • In conjunction with the Head of HR/ General Manager, ensuring all company policies and procedures are up to date in line with current employment law. Ensuring line managers are up to date with changes to any policies
  • Working with senior managers, coaching them and advising on all people issues
  • Dealing with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
  • Managing HR budgets
  • Performs other duties as assigned by the General Manager to meet business needs.

Qualifications & Skills

  • Has relevant Hotel HR & Training experience
  • Superb communication skills honed in business partnering/advisory roles
  • Examples of adding value as both an individual contributor and active team member
  • Experience of dealing with senior and sometimes challenging individuals
  • Ability to build rapport quickly with key members of the executive team.
  • Ability to represent the Human Resource function as part of the bigger business picture
  • Confident directing HR and advising managers on all aspects of people management and development.
  • Strong understanding of employment law
  • A professional and commercial approach to HR, with the ability to deliver high employee satisfaction, appropriate development and reward for individuals

Job Description

Title:               Culinary & Restaurant Director

Division:         Food & Beverage

Reports to:    General Manager

JOB OVERVIEW

Manages all F&B and Culinary operations to deliver excellent guest experience. Candidate is able to forecast, plan and manage all F&B Restaurants and Culinary areas such as inventory orders, staff development and financial aspects. The goal is to maximize Sales and Revenue through high level of customer satisfaction and employee engagement.

KEY RELATIONSHIPS

Internal:

General Manager, Executive Committee, Head of Departments and all team members

External:

Contractors, Suppliers, Guests, Corporate Clients and Health Authorities

KEY DUTIES

  • Manages both kitchen and F&B personnel to coordinate all culinary and F&B activities
  • Responsible for food/beverage cost, requisition or purchase food/beverage and ensures l costs are within budget.
  • Participate in the selection of high quality products and ingredients; standardize production recipes for consistency to produce superior quality dishes by Culinary and service by F&B Departments.
  • Establish presentation technique and quality standards, plan and price menus.
  • Ensure proper equipment operation/maintenance, and proper safety and sanitation in kitchen and restaurants.
  • Will be hands on, and from time to time must demonstrate his culinary techniques and engage with guests on a daily basis.
  • Responsible for the hiring, training, performance reviews and employee development. Familiar and complies with the hotels mission and standards in performing maintenance activities.
  • Maximize team potential with a balanced focus on operations, guests, employee and owners satisfaction.
  • Prioritize, plan, schedule assign and supervise the engineering department staff.
  • Provide training to staff on supplies, inventory, maintenance and ordering procedures.
  • Respond to management inquires.
  • Coordinate with suppliers for purchases and any outstanding issues.
  • Ensure staffs are wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards.
  • Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.
  • Active in the Health & Safety Committee of the hotel and provides guidance.
  • Responsible for Division annual budget and forecasts
  • Working with senior chefs & managers, coaching them and advising on all people issues
  • Performs other duties as assigned by the General Manager to meet business needs.

Qualifications & Skills

Candidate should hold a minimum Diploma or College Degree in Culinary or Hospitality Management. Has minimum of 5 years managerial experience in Hotel Culinary or F&B department.

Has good communication skills, positive attitude and is committed to delivering a high level of service.


Job Description

Title:               Director of Engineering

Division:         Engineering

Reports to:    General Manager

JOB OVERVIEW

Responsible to manage all aspects of property maintenance on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations. Directs Engineering Supervisors on accounting/budgeting, asset protection, inventory control and human resources. Ensures proper planning, training, directing, controlling, coordinating and participating in all Engineering activities, preparing and implementing preventive maintenance, cost reduction, work simplification, method & techniques, improvement programs and other engineering projects.

KEY RELATIONSHIPS

Internal:

General Manager, Executive Committee, Head of Departments and all team members

External:

Contractors, Suppliers, Guests, Corporate Clients and Authorities

KEY DUTIES

  • Familiar and complies with the hotels mission and standards in performing maintenance activities.
  • Maximize maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction.
  • Represents the engineering department during the daily HOD morning meetings.
  • Prioritize, plan, schedule assign and supervise the engineering department staff.
  • Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion.
  • Respond to guest’s maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards.
  • Maintain the physical appearance and operational efficiency of the hotel including physical, mechanical, electrical, plumbing etc.
  • Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety etc.
  • Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records.
  • Prepare reports as required by the hotel standard operating procedure or by General Manager/ Corporate Office.
  • Ensure that stores have adequate stocks of materials, equipment and tools and are kept in a clean and safe environment.
  • Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms.
  • Attend all Facility Management/Property meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings.
  • Ensure the proper use and periodic maintenance of all equipment.
  • Perform daily and weekly property document inspections.
  • Ensure property, grounds, physical plant and work areas are maintained to standard and that all safety equipment and conditions are to code.
  • Establish and maintain department equipment and supply inventory levels appropriate to property requirements
  • Provide training to staff on supplies, inventory, maintenance and ordering procedures.
  • Train engineering department staff on correct maintenance procedures and assists in repairs as needed.
  • Maintain, monitor and test hotel’s emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc.
  • Discuss with GM / Owner / Department heads on maintenance status and inspection reports.
  • Respond to corporate and management inquires.
  • Develop, implement, and direct all emergency programs.
  • Develop, implement and manage energy conservation programs for the property to minimize expenses.
  • Coordinate with the equipment suppliers for purchases and any outstanding issues.
  • Ensure maintenance staff is wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards.
  • Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.
  • Active in the Health & Safety Committee of the hotel and provides guidance and knowledge to all departments to avoid accidents.
  • Is actively involved in Environment Committee of the hotel and actively liaises with other local agencies or bodies.
  • Able to initiate, plan, coordinate, executive projects for the enhancement or upgrading of the hotel.
  • Formulate annual budget of the Engineering Department and ensure tight control of the expenditures and energy cost.

Qualifications & Skills

Candidate should hold a minimum Diploma or College Degree in Electrical or Mechanical engineering preferred. Has minimum of 5 years maintenance experience and 3 years managerial experience in Hotel Engineering department.

Possess an advanced knowledge of building management/engineering with positive attitude. Has good communication skills and is committed to delivering a high level of service.


Job Description

Title:               Director of Sales & Marketing (already occupied)

Division:         Sales & Marketing

Reports to:    General Manager

JOB OVERVIEW

The Director of Sales & Marketing functions as the strategic business leader of the Sales & marketing discipline for the hotel. The role is responsible for setting the direction and management of all sales, marketing and public relations operations on property level. Responsible for proactively soliciting, managing and contracting Transient, Group and Catering – related opportunities within assigned segments, industries and territories for the property.

KEY RELATIONSHIPS

Internal:

General Manager, Executive Committee, Sales & Marketing Team, CHG and CHGA Corporate Offices, Ownership

External:

Leisure, Corporate & Group clients, 3rd party intermediaries, OTA’s, Tour Operator, Travel Agencies, Wholesaler, National Tourism Offices, Airlines, Media

KEY DUTIES

  • Proactively identifies, qualifies and solicits new Transient, Group and Catering business opportunities in key feeder markets to exceed personal and hotel revenue goals.
  • Understands the respective market and competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the hotels based on market conditions and business needs in alignment with the annual hotel business plan.
  • Uses negotiating skills and creative selling abilities to negotiate and close on business.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales trips, sales calls, entertainment, trade shows, Fam-trips etc.
  • Effectively develops relationships within the leisure- and corporate travel community to strengthen and expand customer base for future sales opportunities
  • Develops and manages client’s data base on behalf of the property
  • Manages the property’s Social Media calendar and assures execution in line with brand standards
  • Manages Public Relation campaigns related to property specific needs
  • Accountable for the Sales & Marketing P&L and expense management
  • Effectively manages and develops relationships with key internal and external stakeholders.
  • Effectively use Capella Hotel Group sales resources and administrative/support staff.
  • Conducts product training and presents the benefits of the hotels to the customer.
  • Works collaboratively with available sales channels, i.e. Property Sales, other Regional Sales Offices, CHG and CHGA Corporate Teams to ensure sales efforts are coordinated, complementary and not duplicative.
  • Continuously focuses on improving Guest Engagement to create customer loyalty and increase market share
  • Performs other duties as assigned by the General Manager to meet business needs.

Qualifications

  • Strong communication skills
  • Language proficiency: fluent in English (both written and oral)
  • Confident in delivering presentations and sales pitches
  • Must possess excellent organizational and planning skills
  • Strong knowledge and understanding of current global travel trends
  • Self-motivated with a positive and professional approach to leading a team
  • Ability to do financial planning and expense management
  • Ability to draft, read and organize information from proposals and contracts
  • Ability to multitask and deliver under pressure
  • Good team player
  • Ability to work with minimal supervision
  • Ability to prioritize, follow up and be well organized with good attention to details

Job Description

Title:               Financial Controller

Division:         Finance

Reports to:    General Manager

JOB OVERVIEW

The controller position is accountable for the accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards.

KEY RELATIONSHIPS

Internal:

General Manager, Executive Committee, Head of Departments and all team members

External:

Contractors, Suppliers, Guests, Corporate Clients and Authorities

KEY DUTIES

  • Maintain a documented system of accounting policies and procedures
  • Manage outsourced functions
  • Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department’s goals and objectives
  • Oversee the accounting operations of subsidiary corporations, especially their control systems, transaction-processing operations, and policies and procedures.
  • Ensure that accounts payable are paid in a timely manner
  • Ensure that all reasonable discounts are taken on accounts payable
  • Ensure that accounts receivable are collected promptly
  • Process payroll in a timely manner
  • Ensure that periodic bank reconciliations are completed
  • Ensure that required debt payments are made on a timely basis
  • Maintain the chart of accounts
  • Maintain an orderly accounting filing system
  • Maintain a system of controls over accounting transactions
  • Reporting
  • Issue timely and complete financial statements
  • Coordinate the preparation of the corporate annual report
  • Recommend benchmarks against which to measure the performance of company operations
  • Calculate and issue financial and operating metrics
  • Manage the production of the annual budget and forecasts
  • Calculate variances from the budget and report significant issues to management
  • Provide for a system of management cost reports
  • Provide financial analyses as needed, in particular for capital investments, pricing decisions, and contract negotiations
  • Coordinate the provision of information to external auditors for the annual audit
  • Monitor debt levels and compliance with debt covenants
  • Comply with local, state, and federal government reporting requirements and tax filings
  • Employee relations, including managing absence, disciplinary, grievances and sickness
  • Measuring employee satisfaction and identifying areas that require improvement
  • Performance management: coaching managers on performance management issues and processes

Qualifications & Skills

The controller candidate should have a Bachelor’s degree in accounting or business administration, or equivalent business experience and 5+ years of progressively responsible experience for a major company or division of a large corporation.

Interested applicants are to send their resumes to:

careers@capellahotelgroup.com

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